Shipping policy

This is a short version. The full detail is in our Terms and Conditions, sections 9 and 10.

Where and how we post

We post with Australia Post to addresses in Australia, New Zealand and the USA. We aim to post orders within 2 business days of payment and email you tracking when your order is on its way. Delivery times are Australia Post's estimates.

If your parcel arrives damaged

We pack every order to protect the card as well as the car. If something arrives damaged, take photos of the box and the item, keep the packaging, and email us with your order number. We deal with Australia Post, not you. You can choose a replacement, if we have another one, or a refund, including the postage you paid for that item.

Lost parcels

If your parcel hasn't arrived within a reasonable time, or tracking says delivered and you can't find it, contact us. We'll lodge the enquiry with Australia Post. If your parcel is lost, or Australia Post can't show it was delivered to your address, we'll send a replacement or refund you, including postage. You choose.

Wrong address

Please check your address before you pay. If an order goes to a wrong address you entered, we'll help redirect it, but the cost of sending it again is yours.

Orders outside Australia

Orders to the USA are sent with US import duties paid by us when we post them. For New Zealand, import duties, taxes and customs fees are your responsibility, and customs can add time to delivery.