Refund policy

This is a short version. The full detail is in our Terms and Conditions, sections 10 to 13.

Faulty, damaged, wrong or not as described

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your item arrives damaged, is the wrong item, or doesn't match its photos, description or card grade, email us at spencersgarage@outlook.com.au with your order number and photos. We'll replace it or refund you. For a major problem, you choose. If we need the item back, we'll pay reasonable return postage and send you the returns address: Spencer's Garage, c/- Nick's Aquarium Oceanarium Terrarium, Unit 14/88 Flinders Parade, North Lakes QLD 4509.

You don't need the original packaging or receipt. There's no strict cut-off, but please tell us as soon as you notice.

This applies to pre-loved items too. What counts as acceptable quality takes their age and condition into account, and a defect we told you about on the listing before you bought isn't a fault.

Change of mind

We don't give refunds for change of mind. If you contact us within 7 days of delivery, we may accept a return for store credit. That's our call, not a right. The item must come back in the same condition it left us, and you pay the return postage.